Creating Dispute Settlements
Introduction
Overview
Creating dispute settlements is part of the retailer settlement process which involves initiating and processing invoices. Invoices are used to make payments to retailers and comprise of a group of transactions.
Create a dispute settlement when you want to cancel a transaction because the transaction is void or has been over charged.
Who is responsible for creating dispute settlements?
Logistics is responsible for creating dispute settlements. Check with your Country Office to confirm who in Logistics is responsible in your country.
Why is creating dispute settlements important?
Creating dispute settlements ensures that WFPWorld Food Programme does not overpay retailers for transactions and helps resolve cases where transactions are incorrectly recorded by POS terminals.
What do I need to do before creating dispute settlements?
Ensure retailers are registered and assigned POS terminals.
Where can I learn more?
For more information on creating dispute settlements, clickhere to explore related Digital Assistance Services Academy Learning Channel materials.
Instructions
To create a dispute settlement, log in to SCOPE and perform the following steps:
-
In the Country Office page, click in the menu.
.png)
-
In the Create Dispute Retailer Settlement page, enter the details for the dispute, then click .
Note: Fields with a red asterisk () are mandatory.
For more information on the data fields, see Create Dispute Retailer Settlement Fields.