Digital Assistance Delivery through Service Providers

Digital Assistance Delivery through SCOPECARDs

  • All Files

Logging In

Introduction

Overview

SCOPE is secured using user accounts. Each user has an account that is unique to them that ensures they only have access to the functions they need on SCOPE for their Country Office.

Warning: Do not share your login details with anyone else.

What do I need to do before Logging In?

You need a SCOPE user account and password. These are created by SSD and provided to you by your Country Office.

Note: SCOPE requires you to change your password every three months, and will automatically prompt you to change your password.

Instructions

To log in to SCOPE, perform the following steps:

  1. Go to https://scope.wfp.org/ to open the SCOPE login page. Enter your email address and password, then click Login.

  2. If you have forgotten your password, click Forgot password?. Enter your email address and click Reset password. An email will be sent to you with a new password. Use the new password to log in.

Country Office Page

Once you finish logging in, you will be taken to your Country Office page. The figure below shows the layout of your Country Office page. The legend provides the names of the major features included in this page. The information available will depend on your user profile.

Note: All screenshots in this user manual are taken from the SCOPE training environment and the colours of pages may differ from the live SCOPE environment.

  1. Menu
  2. Navigation header
  3. Link menu

After logging into SCOPE, you can access release notes detailing recent additions to the version of SCOPE you are working in by clicking Release notes in the LEARN MORE section of the Country Office page footer.

Troubleshooting

ClosedHow do I access SCOPE online?

Go to https://scope.wfp.org/ in your browser. For logging in instructions, see Logging In.

ClosedI cannot access SCOPE, what should I do?

First gather as much information as possible to help you describe the problem, then contact SSD by sending an email to scope.servicedesk@wfp.org. Is SCOPE loading? Can you access the login page? Are you getting an error message? The more information you can provide, the easier it will be for SSD to fix your issue.

For logging in instructions, see Logging In.

ClosedWhen does a user account become defined as dormant?

A user account which has not been used to log in to SCOPE for a period of 3 months or longer is defined as dormant.

ClosedI get an error message saying my account is inactive when I try to log in to SCOPE. What should I do?

Please contact SSD by sending an email to scope.servicedesk@wfp.org to find out why your account is inactive. You may need to complete a SCOPE User Form and send it to the SCOPE Service Desk (SSD) to activate your account.

You can download the SCOPE User Form by logging in to the WFPWorld Food Programme VPN and clicking here. For more information on completing the SCOPE User Form, see Instructions.

ClosedI forgot my password, what should I do?

Reset your password in the login page. For instructions, see Logging In.

Know them better, to serve them better.

World Food Programme