FAQs
What is SCOPE?
SCOPE is WFPWorld Food Programme World Food Programme’s beneficiary information and transfer management platform. For a full definition, see Introduction.
Logging In
How do I access SCOPE online?
Go to https://scope.wfp.org/ in your browser. For logging in instructions, see Logging In.
I cannot access SCOPE, what should I do?
First gather as much information as possible to help you describe the problem, then contact SSD by sending an email to scope.servicedesk@wfp.org. Is SCOPE loading? Can you access the login page? Are you getting an error message? The more information you can provide, the easier it will be for SSD to fix your issue.
For logging in instructions, see Logging In.
When does a user account become defined as dormant?
A user account which has not been used to log in to SCOPE for a period of 3 months or longer is defined as dormant.
I get an error message saying my account is inactive when I try to log in to SCOPE. What should I do?
Please contact SSD by sending an email to scope.servicedesk@wfp.org to find out why your account is inactive. You may need to complete a SCOPE User Form and send it to the SCOPE Service Desk (SSD) to activate your account.
You can download the SCOPE User Form by logging in to the WFPWorld Food Programme VPN and clicking here. For more information on completing the SCOPE User Form, see Instructions.
I forgot my password, what should I do?
Reset your password in the login page. For instructions, see Logging In.
Creating a Project
We have a new project to roll out. How do I determine the intervention type and delivery mechanism to use?
Contact your regional SCOPE Business Transformation Officer (BTO) for advice.
Registering People's Identities
I registered some people's identities and uploaded them, but on SCOPE online I can't see some of the identities I registered. Where could the records be?
Data that is uploaded is first stored in a staging area. This data must then be pushed to PROD for it to be viewable. Please confirm that SSD has pushed the data.
If the data has already been pushed and you still cannot see it, check with SSD whether some of the data was rejected from SCOPE and for what reasons.
How do I access the SCOPE registration app?
Download the app here and install it on your computer or Android device.
How can I send people's identity data files to SSD?
Use WFPWorld Food Programme FTP. Ask your SCOPE focal point to upload the data for you, your focal point should have the FTP credentials. If they do not have the credentials, ask them to contact SSD by sending an email to scope.servicedesk@wfp.org.
Setting Up a Delivery Mechanism
I want to change the delivery mechanism, but I have already created a cycle, is this possible?
No. You should set up a new intervention. For instructions, see Setting Up an Intervention.
Approving a Payment List
I have approved the payment list, but I would like to add some more beneficiaries to it. How can I do this?
You must create a separate distribution and payment list for the additional beneficiaries. Then, you must process both sets of distribution and payment lists.
SSD Support
Where can I find the SCOPE user forms and documents?
Log in to your WFPWorld Food Programme VPN and click the links below to access the following user forms and documents:
Commodities Creation Request Form
SCOPE Mobile Config File Request Form
Where can I download SCOPE software?
You can download SCOPE software here.
Where can I find the release notes for new SCOPE releases?
Release notes will be sent out by email from SSD at the time of each new release. You can also access the SCOPE End User Notes, listing the new features and improvements here.
If I have an issue, can I send it direct to an SSD analyst without having to email the SSD?
No, you must contact SSD by sending an email to scope.servicedesk@wfp.org to get a ticket for your issue, after which it will be prioritised and assigned to an analyst. SSD analysts will not work on any issue without a ticket. Note that it is not guaranteed that your issue will receive a ticket.
What response and resolution times should I expect from SSD for tickets that I raise?
The response time is within one hour after you have raised a ticket.
The resolution time depends on the priority (P) of the ticket:
- P1: 2-4 hours
- P2: 4-24 hours
- P3: 8-72 hours
- P4: 5 working days
- P5: 10 working days
The highest priority is P1 and the lowest is P5. The priority is set by SSD with defined matrices.
How can I check the status of my ticket without contacting SSD?
If you have access to vFire, you can search for your ticket number and check the status of your ticket. Otherwise, please contact SSD for a ticket status update by sending an email to scope.servicedesk@wfp.org.
I sent an email to SSD but did not receive a ticket number. What should I do?
First, check the spam folder in your email account to make sure you have not received a ticket number. If you have not received one, contact SSD by sending an email to scope.servicedesk@wfp.org and ask to confirm your ticket number.
Why was my ticket closed without the problem being resolved?
Tickets awaiting feedback for more than 5 days are closed regardless of whether or not the problem is resolved. Unfortunately, you took too long to respond. Please raise a new ticket.
I have created an invoice, but it has not arrived in my inbox. What could be wrong?
At times there may be delays in generating invoices, so please allow an hour's time for the invoice to arrive. If 24 hours have passed since you created the invoice, contact SSD by sending an email to scope.servicedesk@wfp.org for further help. You can also confirm with SSD that the email you have used to generate the invoice is correct for your account.
I have performed a Z-report that shows a certain amount, but in SCOPE the amount is less. What should I do?
Check if there are some transactions marked for adjudication.